Customer Service
Last Updated: December 21, 2024
📞 Contact Information
We are here to help! If you have any questions, concerns, or need assistance, please reach out to us using the following methods:
- Email: [email protected]
- Adress: Room 1508, Phase II, Yalan Centre, 625 Nathan Road, Kowloon, Hong Kong.
- Phone: +852 3683 2508 (Mon-Fri, 9 AM - 6 PM GMT)
- Live Chat: Available on our website during business hours.
❓ Frequently Asked Questions
Check out our FAQs for quick answers to common questions:
- Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. - Q: What is your return policy?
A: Please refer to our Return Policy for details. - Q: Can I change my shipping address after placing an order?
A: Contact us immediately at [email protected] to update your address.
🛍️ Order Assistance
Need help with an existing order? Here’s how we can assist you:
- Order Status: Check your order status by logging into your account or contacting us.
- Cancel or Modify Orders: Contact us within 24 hours of placing your order for modifications or cancellations.
- Damaged or Missing Items: Report any issues within 7 days of receiving your order for a resolution.
📣 Feedback and Complaints
We value your feedback! If you have any suggestions or complaints, please let us know:
- Email: [email protected]
We aim to respond to all feedback within 48 hours.
⏰ Business Hours
Our customer service team is available during the following hours:
- Monday - Friday: 9 AM - 6 PM GMT
- Saturday - Sunday: Closed
Emails and messages received outside of business hours will be responded to on the next business day.