Refund Policy

Last Updated: December 23, 2024

📄 Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a refund under the following conditions:

• Physical Products: Refunds are available within 30 days of delivery if the item is unused, in its original packaging, and in resalable condition.
• Digital Products: Refunds are available within 7 days of purchase if the product has not been downloaded or accessed.
• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of delivery for a replacement or refund.

🚫 Non-Refundable Items

The following items are not eligible for refunds:

• Items that have been used, damaged, or are not in their original condition.
• Digital products that have been downloaded or accessed.
• Gift cards or promotional items.
• Custom or personalized orders.

📨 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at [email protected] with your order number and reason for the refund request.
2. For physical products, return the item to the address provided by our team. Please ensure the item is in its original packaging and includes all accessories.
3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Note: Shipping costs for returning items are the responsibility of the customer, unless the item is defective or damaged.

⏳ Refund Processing

Once your refund is approved, it will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

🔄 Exchanges

If you need to exchange an item, please contact us at [email protected]. Exchanges are subject to product availability and must meet the same eligibility criteria as refunds.

📮 Contact Us

If you have any questions about our refund policy, please contact us:

Email: [email protected]

We aim to respond within 24 business hours.