Return Policy
Last Updated: December 23, 2024
📦 Return Eligibility
To ensure a smooth return process, your item must meet the following criteria:
- Timeframe: Returns must be requested within 30 days of delivery.
- Condition: Items must be unused, undamaged, and in their original packaging with tags attached.
- Proof of Purchase: A valid order number or receipt is required.
Note: Custom-made or personalized items are not eligible for return unless defective.
🔄 How to Return an Item
Follow these steps to initiate a return:
- Contact us at [email protected] with your order number and reason for return.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item to the address provided by our team. We recommend using a trackable shipping service.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
🚫 Non-Returnable Items
The following items cannot be returned:
- Intimate apparel, swimwear, or pierced jewelry (for hygiene reasons).
- Digital products (e.g., downloadable files).
- Final sale items marked "Non-Returnable."
💸 Refunds After Return
- Processing Time: Refunds are issued within 5-7 business days after we receive and inspect the returned item.
- Partial Refunds: May apply if the item shows signs of use or damage not caused by us.
✨ Exchanges
Need a different size, color, or item? Follow these steps:
- Contact us at [email protected] to check product availability.
- Return the original item as per the return process above.
- Once your return is approved, we will ship the replacement item.
Note: Exchanges are subject to stock availability.
🌍 International Returns
For orders shipped outside the United States:
- Return shipping costs and customs duties are the customer's responsibility.
- Include all customs documentation with your return package.